Frequently Asked Questions (FAQ)
When will I receive my order?
Due to a massive influx of orders and issues with supply chain management, we are currently shipping most orders directly from our manufacturers warehouse. Processing time is currently around 3-5 days, plus 15-40 days for delivery.
Can I cancel my order?
You can cancel your order within 1 business day without penalty. If this time has passed, please contact us.
If we haven’t yet shipped your order, we would be happy to help you out.
Will I receive a tracking number?
If you have chosen a tracked shipping option at checkout, you will receive a tracking number when we have shipped your order. If you have chosen free delivery, keep an eye on your mail box and it should be there soon!
Can I return my order?
Please refer to our refund policy.
Can I exchange for something else?
Yes, definitely! Please refer to our refund policy. Please note that we charge a 15% restocking fee on all returns and exchanges.
How can I make a complaint?
We hope you will never need to, but if you have any complaints or concerns, you can email our owner at email@example.com and she will be happy to help you!
Although our pieces are waterproof, ensure that you dry the piece thoroughly to ensure that it lasts for years.
Store in a cool, dry place and remove while showering or during strenuous activity.
Our pieces are tarnish free* based on everyday use.