Casual by Vintagetears

Frequently Asked Questions.

01. Order/Shipping

When will I receive my order?

If we have your piece in stock, you should receive it within 1-2 days depending on the shipping method! If we are waiting on our order to arrive, you should expect your order within 10 days.

Can I cancel my order?

You can cancel your order within 1 business day without penalty. If this time has passed, please contact us. 

If we haven’t yet shipped your order, we would be happy to help you out.

Will I receive a tracking number?

If you have chosen a tracked shipping option at checkout, you will receive a tracking number when we have shipped your order.  If you have chosen free delivery, keep an eye on your mail box and it should be there soon!

02. Returns, exchanges and complaints

Can I return my order?

Please refer to our refund policy

Can I exchange for something else?

Yes, definitely! Please refer to our refund policy. 

How can I make a complaint?

We hope you will never need to, but if you have any complaints or concerns, you can email our owner at and she will be happy to help you!

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